9/18/2025

Practice Policies

I want you to feel clear and comfortable about how I work. Here are a few important things to know:

• Confidentiality – Your privacy matters. Sessions are confidential, with the exceptions required by law (safety concerns, abuse reporting, or court order).

• Communication – I use a secure client portal (SimplePractice) for scheduling and messaging. Text may be used for scheduling only, and is not HIPAA-secure for personal health details. Email is HIPAA-secure and always welcome.

• Emergencies – I do not provide crisis or after-hours services. If you are in crisis, call 911 or the Suicide & Crisis Lifeline at 988 (call/text/chat).

• Cancellations – Please give at least 24 hours’ notice to avoid a late cancellation fee.

• Social Media – To protect your confidentiality, I do not accept friend/follow requests from clients on social media.

In-person in Ingram; telehealth anywhere in Texas.

If you have any questions about these policies, I’m always happy to talk them through with you.

👉 Ready to start? Book a free 15-minute consult today.

3/14/2023 

Please schedule a free consultation if you would like to start services; this is a requirement before making a first appointment. Due to high demand, please do not call unless you have reviewed the full site and still have questions. Please see our menu for information about services, fees and insurances accepted and to schedule.

4/21/2021

We are now open full-time with immediate openings for appointments on Monday – Friday! Call or email for an appointment! (830)367-1990 or erin@therapeiacounselingcenter.com.

Visit us on Google maps and Facebook!

2/14/2021

Therapeia Counseling Center is now open!